At ZANDO, your privacy matters to us.
We are committed to protecting your personal information and being transparent about how we collect, use, store, and share your data. This Privacy Policy explains how ZANDO Co., Ltd. ("ZANDO", "we", "our", or "us") handles your information when you use the ZANDO website, mobile application, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as those defined in our Terms and Conditions unless otherwise specified herein.
To provide you with a seamless, secure, and personalized shopping experience, we may collect the following types of information:
We use your information to:
We only collect and process information that is necessary for these purposes.
Where applicable, we process your personal information based on one or more of the following legal grounds:
We do not sell your personal information.
We may share your information with trusted third parties when necessary to operate our business and provide our Services, including:
All third-party service providers are required to maintain appropriate confidentiality and security measures and may only use your information for authorized purposes.
To support our Services, we may use trusted third-party platforms and technologies, including:
These third parties may collect or process certain information in accordance with their own privacy policies.
When you use our Services, we may automatically collect certain technical information in the event of an error, service interruption, or system issue.
This information may include:
We use this information to troubleshoot issues, improve performance, and enhance the overall user experience.
We use cookies and similar technologies to improve functionality, remember your preferences, personalize content, analyze traffic, and enhance your shopping experience.
Some third-party services integrated into our platform may also use cookies and similar technologies.
You may manage or disable cookies through your browser or device settings. However, certain features of our Services may not function properly if cookies are disabled.
With your consent where required by law, we may send you marketing communications regarding products, promotions, campaigns, events, rewards, and special offers through:
You may opt out of receiving marketing communications at any time by:
Please note that even if you opt out of marketing communications, we may still send you important service-related communications such as order confirmations, delivery updates, account notifications, and security alerts.
We retain your personal information only for as long as necessary to:
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry standards.
We believe you should have control over your personal information.
Subject to applicable laws, you may have the right to:
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal or operational requirements.
Withdraw consent for processing activities that rely on your consent.
Opt out of receiving marketing communications from us.
Request a copy of your personal information in a structured, commonly used, and machine-readable format where applicable.
Request that we temporarily limit the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us using the details provided below. We may request verification of your identity before processing your request.
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to safeguard your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Your information may be processed, stored, or transferred to countries outside of your country of residence where our service providers, partners, or systems are located.
When such transfers occur, we take reasonable measures to ensure your information remains protected in accordance with applicable privacy laws and this Privacy Policy.
Our Services may contain links to third-party websites, applications, or services that are not owned or operated by ZANDO.
Once you leave our Services, any information you provide is governed by the privacy policies and terms of those third parties. We encourage you to review their privacy practices before providing any personal information.
ZANDO is not responsible for the content, privacy practices, or policies of third-party websites or services.
Our Services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 years old. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
Parents or guardians who believe that a child has provided personal information may contact us for assistance.
We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, technology, legal requirements, or privacy practices.
Any updates will be posted on this page, and the revised version will become effective upon publication. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or how we handle your personal information, please contact us:
Customer Care Team
Email: customer.care@zandokh.com
ZANDO Co., Ltd.
Effective Date: June 15, 2026